FAQ

1. How long do the air fresheners last?

Generally, most air fresheners last a week or 10 days. That's why we recommend to get our pack of 4 to enjoy our fresh smell the whole month.

2. Can I choose the scent of my car air freshener?

Yes, our store offers a variety of scents for you to choose from, allowing you to select the fragrance that suits your preference.

3. How do I keep the scent lasting longer?

Placing the air freshener away from direct sunlight and heat sources can help prolong the scent's longevity.

4. Are car air fresheners safe for my car's interior?

Yes, our air fresheners are designed to be safe for most car interiors. However, avoid placing them on surfaces that could be damaged by the fragrance or adhesive.

5. How can I track my order?

Once your order is shipped, you'll receive a tracking number via email, allowing you to monitor your package's delivery progress.

6. What's your return policy?

Please check our Return Policy here.

7. How can I contact customer support? 

You can reach out to our customer support team via email at info@airelegante.com or through our contact page.

8. When will I receive my pack when I subscribe?

Generally when subscription is made!, your pack will be dispatched on the 1st day or 1st week of the following month.

9. How can I cancel my subscription?

Email: Send an email to info@airelegante.com with your cancellation request. Our team will promptly process your request.

10. Can I add or remove products from my subscription?

Certainly! To make changes to your subscription, simply send an email to info@airelegante.com with the details of the products you'd like to add or remove. Our team will be happy to assist you.

11. What is the billing cycle for subscriptions? 

Our subscriptions are billed on a monthly basis. You will be charged on the 1st day each month.

If you have any further questions or need assistance with your subscription, feel free to reach out to our customer support team at info@airelegante.com. We're here to help!

 

⚠️Caution* :

• Avoid contact with surfaces: Prevent direct contact between the air freshener and any vehicle surfaces, as certain materials or finishes could react negatively with the fragrance and casing.
• Sensitivity concerns: If you or any passengers have known allergies or sensitivities to fragrances, consider using the air freshener in moderation or selecting a fragrance-free option.