Return Policy

We understand that sometimes purchases may not meet your expectations, and we're here to assist you. However, please note that our store has a No Return Policy in place. This means that once a purchase is made, it is considered final and cannot be returned for a refund, exchange, or store credit.

Why do you have a No Return Policy?

Our No Return Policy is implemented for several reasons and once an item leaves our premises, we cannot guarantee that it has not been tampered with or compromised in any way. Additionally, this policy helps us to keep our prices competitive and allows us to focus on providing the best possible products and services to our customers.

Can I get a refund or exchange under any circumstances?

In certain exceptional cases, we may consider refunds or exchanges. These circumstances include:

  1. Defective or Damaged Items: If you receive an item that is defective or damaged, please contact our customer service within 5 days of receiving the item. We will assess the situation and provide you with options for a replacement or refund.

  2. Incorrect Item: If you receive an item that is different from what you ordered, we apologize for the error. Please contact our customer service within 5 business days, and we will arrange for the correct item to be sent to you or offer a refund.

How do I contact customer service for a refund or exchange?

To request a refund or exchange under the exceptional circumstances mentioned above, please reach out to our customer service team at info@airelegante.com. Provide them with your order details, a clear description of the issue, and any relevant photos if applicable. Our team will guide you through the process and work towards a resolution.

 

What if I change my mind about a purchase?

We recommend carefully considering your purchases before completing them, as our No Return Policy applies even if you change your mind after the purchase. If you have any doubts or questions about a product, feel free to reach out to our customer service team before making your purchase decision.

Thank you for your understanding of our No Return Policy. We value your patronage and are here to address any concerns you may have within the framework of our policy.